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Always on
Nights, weekends and holiday rushes covered without extra headcount.
Provides order status, answers policy and FAQ questions, initiates returns and exchanges, and handles address change requests end-to-end without human intervention.
Your AI agent handles the toughest scenarios, but can pass on the support too based on requirements.
Answers from your own orders, products and policies.
When a person is needed, they get the call with a full summary.
Nights, weekends and holiday rushes covered without extra headcount.
Your orders, products and policies in front of the agent on every call.
Customer changes language mid-conversation? Our AI switches with them.
Escalations arrive with context, not a cold transfer.
It takes roughly 20 minutes to setup to start receiving the first call.
Your products and orders sync automatically.
Semitone learns about your website in the background and builds a knowledge base for the agent.
Port your existing line or get a new one.
Share how Semitone should handle your store’s calls. Then flip the switch and your agent starts answering.
A Semitone rep helps with first-time setupcustomer satisfaction increase
of calls fully resolved by AI
average cost reduction compared to hiring a call agency
How many minutes will you use each month?
Usage is billed monthly based on what you use.
Provide order status, answer policy and FAQ questions, initiate returns and exchanges, and handle address change requests end-to-end without human intervention.
Yes. Brands run AI phone support on Semitone: agents answer concurrent calls, handle routine Shopify requests end to end, and route edge cases to humans with full context. Semitone works as a standalone AI support line or alongside your existing team and telephony.
Agents are more reliable and deliver consistent quality, so the customer experience actually gets better with an AI.
Yes. Semitone supports multiple languages natively, and agents can switch languages mid-call when a customer changes language. That way shoppers get help in the language they’re most comfortable with, without restarting the conversation.
If at any point the agent feels the help requested is out of scope, it can escalate the task based on the rules you set.
Most setups are done under 30 minutes, and our reps help you set up the account and for every question even after that. We aim to resolve all customer queries under 2 hours.
Your customers deserve the best support. Semitone provides exactly that.
Book a demoTell us a bit about your store and we’ll get you set up.